Financial Services11
Dispute Handler
Special Ability
Works every card dispute from intake to resolution and keeps each one inside the regulatory clock.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
A card dispute opens with a clock running. The agent gathers the transaction record and the merchant's response, applies the network rules, drafts each step, and tracks the deadline for the disputes team.
Reads
Card disputes, transaction records, and merchant responses
Produces
A worked dispute file inside the regulatory clock
Decision Stays With
The disputes team
Triggered By
Each new dispute
Measured On
Every dispute
Worked intake to close
Inside the clock
Every deadline tracked
One file
Records, rules, draft