Manufacturing & Logistics08
Exception Handler
Special Ability
Watches carrier updates and decides whether to reroute, expedite, or notify the customer when a shipment goes off plan.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
Carrier updates arrive all day. The agent compares each one to the shipment plan. When a shipment goes off plan it decides whether to reroute, expedite, or tell the customer, and drafts the message.
Reads
Carrier updates and the shipment plan
Produces
A reroute, expedite, or customer notice with the reason
Decision Stays With
The logistics lead on escalations
Triggered By
When a shipment goes off plan
Measured On
Every shipment
Watched against its plan
Minutes
From update to action
Message drafted
For the customer