Manufacturing & Logistics02
Request Triager
Special Ability
Reads free-text service requests as they arrive and assigns each one to the right team with a priority.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
Service requests arrive as free text in every format a person can type. The agent reads each one, names the problem, picks the team that owns it, and sets a priority from your rules.
Reads
Free-text service requests as they arrive
Produces
A routed request with a team and a priority
Decision Stays With
The receiving team
Triggered By
Each new request
Measured On
Every request
Routed on arrival
Seconds
Inbox to the right team
By priority
How the queue is ordered