Manufacturing & Logistics03
Warranty Assessor
Special Ability
Weighs each claim against the warranty terms and the service history and drafts the recommendation.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
A claim arrives with a serial number and a date. The agent pulls the unit's warranty terms and service history, weighs the claim against both, and drafts a recommendation that cites its clause.
Reads
The claim, the warranty terms, and the service history
Produces
A drafted recommendation with the terms cited
Decision Stays With
The warranty adjuster
Triggered By
Each new claim
Measured On
Every claim
Weighed against terms
Clause cited
In every recommendation
Same day
From claim to draft